Privacy Policy

Last updated: June 2026

This privacy policy explains how Mr Jesse Panthagani’s private practice (“we”, “our”, “us”) collects, uses, and protects the information you give us when you contact us, book a consultation, or receive treatment.

What data we collect

Contact data — your name, phone number, email address, postal address.
Clinical data — medical history, current medication, prescription and ocular-health details, diagnostic imaging and measurements taken during consultation and after surgery.
Payment data — billing details, handled securely via our payment provider; we never store full card numbers.
Website data — we use two analytics tools to understand how visitors use this site:
- Umami — a privacy-first, cookieless analytics tool we self-host. It records aggregate, anonymous information (pages viewed, broad geographic region, device type, referring source) without setting any cookies or storing anything on your device, and without collecting data that could identify you. Because it stores nothing on your device, it runs without requiring consent.
- Google Analytics 4 — used only if you click “Accept” on the cookie banner. It helps us understand how visitors use this site (pages viewed, broad geographic region, device type, referring source). Google Analytics sets two first-party cookies (_ga and _ga_BP9QKF8ENP) that expire after 24 months. IP addresses are anonymised before processing, and we have disabled Google Signals so your data is not used for advertising or remarketing. If you click “Reject”, or simply ignore the banner, no Google Analytics cookies are set and no data is sent to Google. You can change your choice at any time by clearing this site’s cookies in your browser. See Google’s data practices for more detail.

Why we collect it

To deliver safe, appropriate medical care.
To communicate with you about appointments and follow-up.
To meet our regulatory obligations under GMC, CQC and UK health-records legislation.
To process payments for services.
To improve this website.

How long we keep it

Clinical records are retained in line with UK medical-records guidance — generally for the duration of your care and for the minimum statutory retention period afterwards. Non-clinical data is retained only as long as necessary for the purpose for which it was collected.

Your rights

Under UK GDPR you have the right to access, correct, or (in some circumstances) delete the personal data we hold about you. To exercise any of these rights please contact us at info@panthagani.com or 07300 61 71 71.

We do not sell your data. We only share data with third parties where necessary for your care (e.g. the hospital where your surgery will take place), to meet our legal obligations, or where you have given explicit consent.

Contact

Questions or concerns about this policy? Please email info@panthagani.com or call 07300 61 71 71.